⛑️Troubleshooting

Encountering issues while using SyncHub? Don't worry, we're here to help! Below are some common issues users may face along with steps to troubleshoot them:

1. Authentication Issues:

• Problem: Unable to authenticate using SIWE or encountering errors during the authentication process.

• Solution: Ensure that you are using a compatible wallet and that your wallet is properly connected to the SyncHub platform. Double-check your wallet settings and try authenticating again. If the issue persists, contact our support team for assistance.

2. Docker Container Configuration Errors:

• Problem: Facing difficulties configuring the Docker container for GPU node setup.

• Solution: Review the configuration steps carefully and ensure that you are providing accurate information. Verify that Docker is properly installed on your machine and that you have the necessary permissions. If errors persist, consult the Docker documentation or reach out to our support team for guidance.

3. GPU Node Not Starting:

• Problem: Unable to start the GPU node or encountering errors during the startup process.

• Solution: Check the Docker logs for any error messages or warnings that may indicate the cause of the issue. Ensure that your GPU model is supported and that the Docker container is configured correctly. If the problem persists, try restarting Docker or restarting your machine. If issues persist, contact our support team for assistance.

4. Performance Issues:

• Problem: Experiencing performance issues or slow execution of AI models on the GPU node.

• Solution: Monitor the GPU node's performance using system monitoring tools or Docker logs. Check for any resource constraints or bottlenecks that may be affecting performance. Consider optimizing your Docker container settings or upgrading your GPU hardware if necessary. If performance issues persist, contact our support team for further assistance.

5. Connectivity Problems:

• Problem: Facing connectivity issues or unable to access SyncHub platform features.

• Solution: Check your internet connection and ensure that you have a stable network connection. Verify that there are no firewall or network restrictions blocking access to SyncHub. If using VPN or proxy services, ensure they are configured correctly. If connectivity issues persist, contact our support team for assistance.

6. Other Technical Issues:

• Problem: Encountering other technical issues or errors not covered above.

• Solution: Review any error messages or logs for clues on the cause of the issue. Try restarting relevant services or components, such as Docker or your machine. If the problem persists or you require further assistance, don't hesitate to contact our support team for help.

If you're unable to resolve your issue using the troubleshooting steps provided or have any additional questions, please reach out to our support team for prompt assistance. We're here to ensure that your experience with SyncHub is smooth and trouble-free.